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Returns & refunds
7-day easy returns with free pickup. If something isn’t right, we’ll make it right.
Last updated
At a glance
- 7-day easy returnsFrom the day your order is delivered
- Free pickup from your doorUsually within 1–2 working days
- Refund in 5–7 days of pickupTo your original payment method
- Damaged or missing parts?Replacement or refund — your choice
On this page
Our promise
Toys are meant to make children happy, not parents stressed. If a toy arrives damaged, is missing pieces, isn’t what you ordered, or simply isn’t right for your child, you can return it within 7 days of delivery. We pick it up from your door for free and refund you quickly — or send a replacement if you prefer.
What you can return
- Condition
- Share photos of the problem (an unboxing video helps). Keep all pieces and the box.
- Within
- 7 days of delivery
- You get
- Free replacement or full refund
- Condition
- Unopened and unused, in the original sealed packaging with all tags and labels.
- Within
- 7 days of delivery
- You get
- Refund after pickup
If only one piece of a set is missing or broken, we can often send just that part — it’s the quickest fix, and you keep playing.
What we can’t take back
- Opened or used toys returned for a change of mind.
- For hygiene reasons, opened teethers, bath toys, bubble solutions, slime, clay and other items that go in the mouth or are used up in play — unless they arrived damaged or defective.
- Toys with the BIS label, MRP sticker or barcode removed, or with parts missing that we sent.
- Gift wrap and the COD fee on change-of-mind returns (we refund them when the mistake was ours).
- Requests made after 7 days from delivery.
How to request a return
- Go to My orders, open the delivered order and request a return. Not logged in? Use Track order, or message us on WhatsApp with your order number.
- Pick the toys and quantities, tell us what went wrong and add photos if something is damaged or missing.
- Choose a refund or a replacement.
- We schedule a free pickup, usually within 1–2 working days. Pack the toy in its original box with all pieces, and hand it to the courier.
If reverse pickup isn’t available at your pincode, we’ll ask you to send the parcel by courier and reimburse the shipping cost (please keep the receipt).
Refunds
Refunds are issued to your original payment method within 5–7 days of pickup, once the courier confirms the parcel has been collected. Banks and card networks can take a few extra working days to show the money in your account.
- UPI, cards, netbanking and wallets — back to the same account, card or wallet via Razorpay.
- Cash on Delivery — by bank transfer (NEFT/IMPS) or UPI. We’ll ask for your account details or UPI ID in the return request or on WhatsApp.
You get back what you paid for the returned toys, after any coupon or prepaid discount that was applied to them. If the whole order comes back because of our mistake, we also refund the delivery charge, COD fee and gift wrap.
Replacements
For damaged, defective, incomplete or wrong items you can ask for a replacement instead of a refund. We ship it as soon as the original is picked up — sooner for missing parts. If the toy has sold out, we’ll let you know and refund you in full.
Returning a gift
Received a Wobblo toy as a gift? Message us on WhatsApp with the order number (it’s on the packing slip). We’ll arrange the pickup with you; the refund goes to the person who placed the order.
Need help with a return?
Send us your order number and a photo of the problem — we’ll sort it out with you on WhatsApp.
Mon–Sat, 10 am – 7 pm